Contact us
A person reads every email, usually the same working day. There is no chatbot and no phone queue.
Monday to Friday, 9am to 5pm. We aim to reply within one working day.
What to include
- About an order: your order number and the email address you ordered with.
- About a fault: a photograph or short video, which usually saves you posting anything back. See the warranty page.
- About a return: your order number and a line about how you got on. See returns and refunds.
- Before buying: tell us where it hurts and we will say honestly whether we think a wrap is the right tool.
We would like your review
If you have been using a LumaWrap for a few weeks, please write and tell us how you got on, including if the answer is “not much”. We publish what comes in — see the reviews page for why it is currently empty.
What we cannot do
We cannot give medical advice or tell you whether light therapy is appropriate for a diagnosed condition. That conversation belongs with your GP or physiotherapist. Our safety page sets out who should check first.