Returns and refunds
Use it every day for three months. If your knee, hip or back is no better, we refund you.
The 90-day money-back guarantee
Red light therapy takes four to six weeks to show whether it suits you, so a fortnight is not a fair trial. You have 90 days from the day your parcel arrives to decide.
You can return a used wrap under this guarantee — that is the point of it. We only ask that you have genuinely used it daily, because otherwise you have not given it a chance.
Your separate statutory right to cancel
Under the Consumer Contracts Regulations you also have 14 days from delivery to cancel for any reason at all, without needing to have used it. Our 90-day guarantee sits on top of that and does not replace it.
How to start a return
- Email us with your order number and a line about how you got on.
- We reply with the UK returns address and a returns reference.
- Post the wrap back to us, including the controller and adaptor.
- Once it arrives we refund the full purchase price to your original payment method within 5 working days.
Return postage
- Faulty, damaged or wrong item: we pay the postage. Do not spend your own money — ask us first.
- Changed your mind, or it has not worked for you: you cover the postage back to us. Please use a tracked service, as we can only refund what reaches us.
Bundles
If you bought two or three wraps and want to return only some of them, we refund the difference between what you paid and the price of the bundle you are keeping.